These Terms of Service ("Terms") govern your use of JotCast's moderated chat services ("Service") provided by JotCast ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.
1.1 Eligibility You must have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
1.2 Account Registration To use certain features of our Service, you must register for an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Accept responsibility for all activities under your account
1.3 Acceptable Use You agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Use the Service to distribute malware or engage in phishing
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service
- Resell or redistribute the Service without our written consent
2.1 Service Tiers We offer both free and paid subscription tiers. Features and limitations vary by tier and are described on our pricing page.
2.2 Billing
- Payment Terms: Paid subscriptions are billed monthly or annually in advance
- Auto-Renewal: Subscriptions automatically renew unless you downgrade to the free plan before the renewal date
- Price Changes: We may adjust prices with 30 days' notice for monthly plans and 60 days' notice for annual plans
2.3 Refunds We may provide refunds for the most recent payment upon request at our discretion. We do not provide refunds for multiple billing periods or partial periods. Annual subscriptions may be eligible for pro-rated refunds within 30 days of purchase.
2.4 Downgrades You may downgrade to the free plan at any time. Downgrades take effect at the end of your current billing period.
3.1 Your Content You retain all ownership rights to content you create, post, or transmit through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide license to use, store, display, and distribute Your Content solely as necessary to provide the Service to you. This license ends when you delete Your Content or your account.
3.2 Our Property The Service, including all software, designs, text, graphics, and other content we provide, is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our written permission.
3.3 Feedback Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.
4.1 Content Moderation You are solely responsible for Your Content and the content shared in chats you moderate. We do not monitor content but may access it to:
- Provide technical support
- Ensure compliance with these Terms
- Respond to legal requirements
4.2 Compliance You are responsible for ensuring your use of the Service complies with all applicable laws, including data protection and privacy laws.
4.3 Third-Party Integrations When using our Service through third-party platforms (such as Microsoft Teams or Zoom), you must also comply with their terms of service.
5.1 Availability While we strive for maximum uptime, we do not guarantee uninterrupted or error-free service. We may perform scheduled maintenance that could result in temporary service unavailability.
5.2 Support
- Hours: Weekdays, 9 AM - 7 PM Eastern Time
- Response Time: We aim to respond to support requests within two business days
- Channels: Support is available via email and web form
5.3 Modifications We may modify or discontinue features of the Service with reasonable notice. Material changes will be communicated at least 30 days in advance.
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.
7.1 Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7.2 Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
7.3 Maximum Liability OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including legal fees) arising from:
- Your use of the Service
- Your Content
- Your violation of these Terms
- Your violation of any rights of another party
9.1 Termination by You You may terminate your account at any time through your account settings or by contacting support.
9.2 Termination by Us We may suspend or terminate your account if:
- You violate these Terms
- We are required to do so by law
- We discontinue the Service
We will provide 7 days' notice except in cases of severe violations or legal requirements.
9.3 Effect of Termination Upon termination:
- Your right to use the Service immediately ceases
- We may delete Your Content and account data
- Provisions that should survive termination will remain in effect
10.1 Governing Law These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
10.2 Dispute Resolution Any disputes shall be resolved through binding arbitration in New York, New York, except where prohibited by law.
10.3 Entire Agreement These Terms and our Privacy Policy constitute the entire agreement between you and JotCast regarding the Service.
10.4 Modifications to Terms We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.
10.5 Assignment You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.
10.6 Severability If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
For questions about these Terms, please contact us at:
- Email: support@jotcast.com
- Website: https://www.jotcast.com/contact.html
